Charge 3 repeatedly loses connection to app and wont sync

[Raybpm130]

Issues for weeks with charge 3 syncing with iphone 7 despite having updated phone, downloaded new app app and completed multiple resets and followed all the processes on this site to address issue. The only way to connect and sync is to repeatedly 'set up new device' which 'works' and Charge 3 operates all functions for 5 mins! then reports cannot find device. All other bluetooth devices are disabled, and when re-enabled all other bluetooth devices connect immediately.

[SunsetRunner]

Hello @Raybpm130 

Wow you have tried quite a number of things to troubleshoot your Charge 3 and it’s ability to play nicely with the Fitbit App! (You post was completely thorough and well detailed) I did note that you have the iPhone 7 so I went to check if that device is compatible with the new Fitbit App which I found that it is indeed compatible. Based on all that you have done I would recommend calling Fitbit Customer Service. They may be able to test/suggest things that I am not aware of. I also don’t know the age of your Charge 3 or if it’s still under warranty but those again would have to be discussed with Fitbit Customer Service. When you call please tell them everything you have already done to troubleshoot so that you don’t waste time having to repeat the process all over again. I do wish you luck and hope that you will be up and running again soon. You can find ways to contact Fitbit Customer Service here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

😃 I realize I didn’t give you a fix for your issue but I hope you feel this is the best answer I can give you to point you in the right direction.

[Raybpm130]

BIG Thanks

🙂

I will now contact customer service.  My fitbit is 7 month old so if they can not resolve they can have it back!