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Charge 3 slow syncing and app freezes when tapping the sleep tile

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‎07-10-2021 11:42 - last edited on ‎07-11-2021 15:09 by

‎07-10-2021 11:42 - last edited on ‎07-11-2021 15:09 by

My suggestion is to streamline the process for syncing and updating the data on the iPhone App. After I sync, which is slow given I hold the phone in my hand while my Charge 3 is on my wrist, I can not jump to reviewing the data as for some reason, it has not been processed. When I switch to the Sleep screen, the App is frozen.

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎07-11-2021 15:08

‎07-11-2021 15:08

It’s good to see you in the community, @SigHillDude.

 

Thanks for the details shared in your post and for your suggestion. Our team is always working on our products and services, and your comments are always welcome. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app and check if it is updated to the latest version by following the steps in 
  3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
  4. Reboot your phone.
  5. Open the Fitbit app and log back into your account.

For complete troubleshooting instructions to resolve the syncing issue, see Why won't my Fitbit device sync? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎07-15-2021 18:06

In response to LiliyaFitbit

‎07-15-2021 18:06

None of these solutions work to get me the update listed as implemented in the community.  It in part may be another one of the issues that Fitbit does not support all platforms, or all devices, in a consistent fashion.  In other searching, I see that my iPhone needs to be updated to a version of the IOS that is not available and even if it was available, it appears that the new features are not supported on the Charge 3. 

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0 Votes

‎07-15-2021 18:52

In response to SigHillDude

‎07-15-2021 18:52

Thank you for your reply, @SigHillDude.

 

Thank you for your efforts and the additional details. I understand how you are feeling and appreciate your feedback. I would like to confirm that the Fitbit app version 3.42 will be the last release for iOS 12 as for the new Fitbit app versions that include features and fixes, your phone must be running iOS 13 or higher. This is described in this help article and in this link. The Fitbit app will keep working on iOS devices with iOS 12 or lower, as long as the Fitbit app is not uninstalled. 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer