help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 steps too high

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2019 11:51

‎05-14-2019 11:51

I've had a charge 3 for about a week and have noticed that my steps are too high (often over 30,000) throwing my calorie intake allowance way off. I understand that this seems to be a common problem and I've tried setting the tracker to the dominant arm (I wear it on my non-dominant) and manually correcting the steps. I was wondering if it was possible to simply use the steps my iPhone's step count rather than the Charge 3? I usually have my phone in my pocket through out the day and it has a much more reasonable step count. I have the MobileTrack enabled, but the data from my Charge 3 seems to over ride the MobileTrack data.

Best Answer
0 Votes
1 REPLY 1

‎05-16-2019 07:36 - edited ‎05-16-2019 07:37

‎05-16-2019 07:36 - edited ‎05-16-2019 07:37

@RT54MT Welcome! It's nice to have you on board! Sorry for the late reply.

 

Let me help you with your steps. It seems that you have covered what we suggest for this issue and thank you for negating the steps. For the suggestion, this isn't possible right now but you can share your idea in our Feature Suggestions board. Search for the idea first to see if one already exist so you can add your vote. The more votes an idea gets the more likely the developers will try to implement it.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes