Charge 3 stopped syncing after updating to iOS 13.5.1

[Shyam]

After I downloaded 13.5.1 yesterday my iPhone XR does not synchronize with my charge 3. 

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Shyam.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your Charge 3 to your iPhone XR after updating to iOS 13.5.1. I am glad to assist you with that. I recommend confirming that your Fitbit app is up to date. For instructions, see How do I update the Fitbit app? 

Please also try the following:

1. Go into your phone's Bluetooth menu.
2. Tap on the icon next to your Fitbit device.
3. Press Forget this device.
4. Re-open the Fitbit app and re-bond your device.

For complete troubleshooting instructions see Why won't my Fitbit device sync?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Shyam]

Thnks for the message. Fortunately, I did not do anything and my Charge 3 synced with my iPhone XR.
The watch was already syncing with my IPad Pro but the syncing with the phone was more important for me and now fixed.
Thanks a lot.

Shyam

Sent from my iPhone

[LiliyaFitbit]

Hi @Shyam, thank you for your reply.

I am glad to hear your Charge 3 is syncing now with your iPhone XR. Thank you for the additional details. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!

[Shyam]

Maybe I spoke too soon.
I never knew that one could see the current heart rate on the phone as I always saw resting heart rate until I saw a post under Iphone App Forum.
In any case, I attempted to follow the instructions provided by the moderator. Unfortunately I haven’t been able to sync my Charge 3 to XR. It says found the tracker and connecting but this did not happen. Have been trying since early morning.
Any suggestions?
Thanks.

Shyam

Sent from my iPhone

[LizzyFitbit]

Hi @Shyam. I'm glad to see you here again and I'm sorry for the delay.

Thanks for the update about the syncing issues with the Charge 3, as well for trying the steps posted above. To further investigate, may I know if you're getting an error message on the Fitbit app? Does the same happen when syncing with your iPad? Did you also made sure to forget your tracker and turn off the Bluetooth from the iPad when using your iPhone? Please note that if there are multiple Bluetooth connections, your Charge 3 might get confused when trying to sync.

I look forward to your reply.

[Shyam]

Hi Lizzy
I thought I had written in a post that my Charge 3 was syncing after I followed steps outlined by either you or another moderator. Both my XR and IPad Pro are working, at least for the time being.
The only problem I have is thatI don’t see my current heart rate. On the dashboard, just see my Resting heart rate. I never could see my current heart rate on the dashboard and would need to look at my Charge 3 for that, not great when you are on the treadmill.

Now one of the times i was trying to sync, the dashboard did show the current heart rate with the resting heart rate but this did not last for long and NOW i see only the resting heart rate.

Thanks.

Shyam

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