Charge 3 unable to sync.

[Gretch009C]

Since the app update two days ago, my Charge 3 won’t sync in the morning. It works after I do a full reboot, but I shouldn’t have to do that everyday. Solutions? Or is this just going to be a pain until a new update occurs? 

Moderator Edit: Clarified Subject. + Format.

[MarcoGFitbit]

Hello @Gretch009C, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Have you  restarted your Charge 3 and your phone already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Gretch009C]

I’ve tried everything mentioned above. Will not sync. Ugh!!! 

[MarcoGFitbit]

Hello @Gretch009C, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you've already tried the troubleshooting steps provided above. At this moment, I would like to suggest you to set up your tracker as a new device to reset the connection between the phone and your Charge 3. Note that all the information stored in your account will not be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know the outcome.