Charge 3 unable to update or connect.

[Amanda_elf]

I am having issues connecting my charge 3 to my iphone i have noticed that non of my activity has synced for 2 weeks now and i cannot update and have tried everything from uninstallig the app removing from my bluetooth ( it won't reconect ) also i have turned my phone off then back on still no luck  any advice would be appreciated  thanks in advice

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Amanda_elf, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. Please note that before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Charge 3 is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your Charge 3
5. Try again to update your watch.

If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Charge 3 is having trouble updating through Bluetooth try the following:

1. Try turning Bluetooth on and off on your phone.
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.
4. Restart your mobile device and try to update again.

Now, when it comes to your activities, is your Charge 3 syncing correctly? Are you starting the exercises directly through the tracker or have they been auto-detected? This information will be very helpful for us to check this further. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Amanda_elf]

Get Outlook for iOSthabks for your reply I have tried this and even factory reset and everything it’s just not working.

[MarcoGFitbit]

Hello @Amanda_elf, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Renaee]

Hello. I just got a new Charge 3 and have the same issues. I have read all the steps recommended and have done everything; restarted my phone, etc. Nothing has worked! I can’t get my Charge to to setup. 

[Amanda_elf]

Have you tried setting your charge up on pc or laptop then connect to your phone ?

Get Outlook for iOS

[Renaee]

Yes. I tried everything. I deleted the device three or four times. Reinstalled the app at least three times. Restarted my phone twice. Made sure that the device was not showing on my paired devices. Tried setting in up on my PC...everything. Nothing worked. I kept getting an error message that "the operation couldn't be completed".