help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't connect to iPhone 7 plus

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2020 04:49 - last edited on ‎01-12-2020 09:20 by Fitbit Moderator

‎01-11-2020 04:49 - last edited on ‎01-12-2020 09:20 by Fitbit Moderator

I have followed every step to reconnect and sync but nothing is working.  I've been at it for a couple of days.  This morning it's counting my steps but the time is way off and still won't connect.  Any help would be appreciated.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎01-12-2020 09:27

‎01-12-2020 09:27

Hi @primrosesm. Welcome to the forums.

 

Thanks for the troubleshooting steps that you've tried prior posting and sharing that your Charge 3 is able to track your steps. Your iPhone 7 Plus is a compatible device, so let's work on this together! First, make sure there aren't other Bluetooth connections nearby that may interfere when connecting your tracker. Then, try the following:

 

  1. Remove your Charge 3 from the Bluetooth settings on your iPhone.
  2. Turn off the Bluetooth on your iPhone.
  3. Force quit the Fitbit app.
  4. Reboot your phone and restart your tracker.
  5. Open the Fitbit app and try syncing one more time.

 

If it's able to sync, please tap on your profile's icon > Charge 3 image > notifications and follow the prompt to pair your tracker via Bluetooth.

 

I'll be around, keep me posted.

Best Answer
0 Votes