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Syncing difficulties with Versa 2 and iPhone 11 Pro Max

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‎01-10-2020 12:51 - last edited on ‎01-11-2020 21:10 by Fitbit Moderator

‎01-10-2020 12:51 - last edited on ‎01-11-2020 21:10 by Fitbit Moderator

Just upgraded to said iPhone. I’ve had a Versa 2 with Alexa for a year now. Used all standard install and sync options. Sync did not work. Uninstalled, restarted both devices, removed extra Bluetooth devices, and still no syncing.

 

Advice please!

 

Moderator edit: Subject for clarity 

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‎01-11-2020 07:42

‎01-11-2020 07:42

For anyone reading this my Versa 2 finally synced on a random whim. Took getting 20 miles away from my house but it did sync. So watch those Bluetooth devices. That’s my only guess.

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‎01-11-2020 07:42

‎01-11-2020 07:42

For anyone reading this my Versa 2 finally synced on a random whim. Took getting 20 miles away from my house but it did sync. So watch those Bluetooth devices. That’s my only guess.

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‎01-11-2020 21:12

In response to Mike_McDoogle

‎01-11-2020 21:12

Hi @Mike_McDoogle, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, I'm really happy to know that your syncing difficulties were resolved after trying some troubleshooting steps, your effort and patience are appreciated. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

Thanks for being part of the Fitbit family! 

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