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Connection difficulties were resolved after firmware update

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‎01-10-2020 11:38 - last edited on ‎01-11-2020 20:42 by Fitbit Moderator

‎01-10-2020 11:38 - last edited on ‎01-11-2020 20:42 by Fitbit Moderator

Got a message this morning that an update to firmware was available for my fitbit Inspire HR.  Made sure my iphone and fitbit were fully charged. Download the update (took the 30 minutes they said it would).  Then tried all the steps to get my fitbit to "all-day" sync again so I could get my text messages and phone calls again through the device.  Nothing worked.  I then closed out the fitbit app, went to settings>bluetooth.  Clicked on the Inspire HR.  Then I told bluetooth  to "forget this device".  Then went back and opened up my fitbit app.  Clicked on the top-left icon and then clicked on Inspire HR.  Clicked on "All-Day Sync".  It then asked me if I wanted to pair it with my Bluetooth.  I hit yes.  Then it asked if I wanted it to send notifications-I hit yes, and then it almost instantly paired to the "all day sync" feature and it actually STAYED SYNCED!  Finally! 

 

I am really hoping this lasts and this will resolve all the problems I and everyone else has been having.  My husband has the same exact Inspire HR and was having the same issues with his Andriod phone.  He too got a message that a firmware update was available.  He is hoping he will get his notifications back after going through these same steps as well.  We never lost the notifications telling us to move or when we hit a milestone-just the incoming text/phone call notifications which I and I'm sure everyone else has really grown to rely on.  Keeping my fingers crossed that this is the final fix.  I have had a fitbit for years-(Alta before this one) and have never encountered any problems coming close to this.  Good luck!

 

Moderator edit: Subject for clarity 

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‎01-11-2020 20:46

‎01-11-2020 20:46

Hi @postwomandr, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and the details that were shared in your post, I'm really happy to know that your connection difficulties were resolved after updating the firmware version of your Inspire HR, your effort and patience troubleshooting this situation prior to posting are appreciated.

 

Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

Thanks for being part of the Fitbit family! 

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