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Charge 3 won't connect with iPhone XS

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‎02-01-2020 04:27 - last edited on ‎02-02-2020 10:41 by Fitbit Moderator

‎02-01-2020 04:27 - last edited on ‎02-02-2020 10:41 by Fitbit Moderator

I have tried IT ALL
restart, reboot, force close, turning everything off and then on, everything is updated - both on my charge3 and on my phone- but my app is staying on "we found your tracker" but will not go further than that.

 

it hasn't been used in about a year, but when I used it before it worked perfectly

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎02-02-2020 10:57

‎02-02-2020 10:57

Hi @SunsetRunner. Welcome to the Community.

 

Thanks for your efforts while working on this prior posting, as well for keeping everything updated. Even though you've tried troubleshooting your Charge 3, give a try to the following in the given order so we can get it connected correctly:

 

  1. Remove the Charge 3 from the Bluetooth settings.
  2. Turn off other Bluetooth connections that are nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app and tap on Set Up a Device.
  5. Choose your Charge 3 and follow the onscreen instructions.
  6. If you're prompted to pair via Bluetooth, please proceed with it.

 

I'll be around, keep me posted.

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‎02-02-2020 11:24

In response to LizzyFitbit

‎02-02-2020 11:24

It wont go any further than this [cid:542D76B8-3C93-43BB-BBEB-3662BAB9BE71-L0-001]
Ive tried it in the order you have sent multiple times it does not work
.
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‎02-04-2020 17:15

In response to SunsetRunner

‎02-04-2020 17:15

Hi @SunsetRunner. It's great to see yo here again and I'm sorry for the delayed response.

 

Thanks for taking the time to try the steps suggested in my post, as well for the details provided. Since your Charge 3 is still not able to connect correctly, I went ahead and requested a case on your behalf so our Support team can give you a hand. They'll contact you back via email so make sure to check your inbox.

 

If you need anything else, let me know.

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‎02-04-2020 18:50

‎02-04-2020 18:50

Connected to my XR

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‎02-07-2020 16:01 - last edited on ‎05-23-2024 08:50 by Fitbit Moderator

In response to Usaball19

‎02-07-2020 16:01 - last edited on ‎05-23-2024 08:50 by Fitbit Moderator

Hi @Usaball19. It's great to see you here in the forums and I'm sorry for the delayed response.

I'm glad that your Fitbit is connected with your iPhone XR. Now you'll be able to track your details and check your progress toward your fitness goals!

In case you have time, let me invite you to our Health and Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

See you around. 

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