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Charge 3 won't sync and get 403 error

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‎02-12-2021 02:38 - last edited on ‎02-14-2021 14:28 by

‎02-12-2021 02:38 - last edited on ‎02-14-2021 14:28 by

My fitbit Charge 3 suddenly would not sync on my iPhone 11Pro running IOS 14.3.  Fitbit app is latest version.  I followed all the suggestions. Bluetooth turn on/off, bluetooth forget device and redo device pairing, reboot fitbit, reboot iPhone. Etc etc. Didn’t work. Then suggestion was to forget device within fitbit app and re-do setup. When I did that I got http 403 error. Also followed advice from way back in 2017 “We received reports that an increased amount of users see Error 403 when attempting to set up or sync their device. If basic troubleshoots do not work (force quit app, restart tracker, restart device) users have reported uninstalling and reinstalling the app helps resolve the issue. ”. — uninstalling and reinstalling the app did not resolved the issue either.  Finally chatted with customer support who said that the issue is app related and needs to go to a “higher team” and that it would take 1 day to several weeks to get an email reply.

 

 

Moderator edit: subject for clarity 

Best Answer
3 REPLIES 3

‎02-14-2021 14:26

‎02-14-2021 14:26

Welcome to the Fitbit Community, @Sabrina852.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Thank you for contacting our Support team regarding this issue. I know they will do their best to help you, please keep working with them since they have already all the details and special tools to continue assisting you.

 

Have a nice day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎02-14-2021 16:49

In response to LiliyaFitbit

‎02-14-2021 16:49

This is a pretty meaningless note. I’ve had multiple Fitbits and it would
still be my first choice if it were reliable and had turnaround times on
problems. Not synching and randomly not being able to set up and then being
told there is no estimated timeframe for resolution is no way to keep
customers.
Best Answer
0 Votes

‎02-14-2021 18:54

In response to Sabrina852

‎02-14-2021 18:54

Thank you for your reply, @Sabrina852.

 

I understand how you are feeling and appreciate your feedback. I am sorry to hear you are going through this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer