Charge 3 won’t sync or keep time

[CLS87]

Since the latest IOS update my watch stays 20-60 mins slow. When in the Fitbit app it can’t find the device. When I am in the blue tooth setting of my phone it cannot connect to the watch says it is not closest enough even they are next to one another. My app and phone are both on the latest update. I have removed the device and added it several times. I have tried multiple different recommendations from the online boards. I need some help resolving this. Watch is only 5-6 months old.

[SunsetRunner]

Hello and welcome to the Fitbit Community @CLS87 

I understand your having syncing issues. Have you tried restarting your Fitbit Charge 3? I would suggest doing so. Try to perform the steps a couple times in a row if your first attempt does not resolve the issue. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/1186

😃 Hopefully restarting your Fitbit helps. Keep me posted 

[CLS87]

I have restarted them both multiple times.

[SunsetRunner · Accepted solution]

Hello again @CLS87 

If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app,, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

😃 Keep me posted on your progress 

[CLS87]

I have done that multiple times before I ever started asking for help. When I woke up this morning my watch was 2 hours slow. I stopped wearing it this weekend because the time is so off it messes me up. It still won’t sync. The watch is basically useless right now.

[SunsetRunner]

Hello again @CLS87 

I’m sorry to see your still experiencing issues. Can you please check to insure that your particular iOS device is indeed compatible with the Fitbit App. You can view the list here: https://help.fitbit.com/articles/en_US/Help_article/2315 If your iOS device is indeed compatible and your still experiencing issues I would suggest calling Fitbit Customer Service. You can find ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

I’m sorry I was unable to assist you

[CLS87]

I have had the watch for like 6 months or so with no issues. I got a new phone 2-3 months ago and haven’t had any issues. The issue began with the IOS update last week.

[SunsetRunner]

Hello again @CLS87 

If you found that your new phone is indeed compatible and listed here: https://help.fitbit.com/articles/en_US/Help_article/2315 then I would again suggest calling Fitbit Customer Service. 

[LizzyFitbit]

Hi everyone, and thanks for your participation in the Community Forums.

I wanted to let you know that I'm going to close this thread from further comments. However, if you have any other question, I'd encourage you to start a new thread to receive help from the Community. Please note that you can always visit our Help Site where you can find information about our products and features, as well as troubleshooting steps.

Have a good one.