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Charge 3 won’t sync or keep time

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‎11-23-2021 10:44 - last edited on ‎11-24-2021 09:30 by Fitbit Moderator

‎11-23-2021 10:44 - last edited on ‎11-24-2021 09:30 by Fitbit Moderator

Hi there, I have exactly the same issue and getting nowhere. Did you get it fixed? Also tried to call Fitbit help line but keeps saying “unable to connect call”. Very frustrating!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-23-2021 11:50

‎11-23-2021 11:50

What is the phone number please?

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‎11-24-2021 09:37 - last edited on ‎06-02-2024 04:54 by Fitbit Moderator

In response to Bex15

‎11-24-2021 09:37 - last edited on ‎06-02-2024 04:54 by Fitbit Moderator

Hi @Bex15. Welcome to the forums.

I've moved your posts to this new thread to keep the forums organized. I understand how frustrating this can be, and appreciate your efforts while working on this matter. I understand you've tried some steps, but may I know if you've also removed your Charge 3 from the Bluetooth settings, turn off other Bluetooth connections, reboot your phone and set up your tracker as a new device? If that's correct, please click here to get connected with our Support team via chat. In case you're located in US, you can also use this phone number: (877) 623-4997.

Hope this helps.

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