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Charge 3 won't sync with either iPhone or iPad

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‎03-27-2020 13:05 - last edited on ‎04-10-2020 14:55 by Fitbit Moderator

‎03-27-2020 13:05 - last edited on ‎04-10-2020 14:55 by Fitbit Moderator

Since an IOS update my Charge 3 will not sync with either an iPhone or an iPad app.  It looks to me like it has to do with the update. 

 

Moderator edit: updated subject for clarity

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‎04-10-2020 15:01

‎04-10-2020 15:01

Hi @Tina2. Welcome on board! I'm sorry for the delayed response.

 

Thanks for taking the time to share the syncing issues experienced with your Charge 3. I see your point of view about this situation and while checking your details with our Support team I was told that you already have a case created with them. I'm glad that you received assistance and don't hesitate to let me know if you need anything else.

 

Keep me posted!

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