help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not syncing or keeping correct time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-20-2020 11:25

‎03-20-2020 11:25

I am 72 hours into my ionic not keeping correct time or syncing. I have done reset and restart protocols 25 plus times and it doesn’t work. This is crazy as I have had no issues before. Changed my clock face for first time in several months the other day that is it. 

Best Answer
0 Votes
1 REPLY 1

‎04-10-2020 14:38

‎04-10-2020 14:38

Hi @Robinst. Welcome to the Community Forums. I'm sorry for the delayed response.

 

Thanks for letting us know about your Ionic and the troubleshooting steps that you've tried prior posting. I totally understand how you're feeling and while checking your details I was told by our Support team that you already created a case with them. It seems they've provided you with assistance and sent you an email with more details. Please check your inbox, spam or junk folders; and reply back to them in case you have any other question about their resolution.

 

I'll be around if you have another question.

Best Answer
0 Votes