Charge 3 won’t sync

[Moomin1013]

I’m running upto date app on iOS 13.3.1 but it won’t sync? Fitbit support won’t fix it and won’t send me an address to return the under warranty Fitbit too, any tips out here? I’ve done all the trouble shooting steps and all the support tips none have worked? 

[LizzyFitbit]

Hi @Moomin1013. Welcome to the Community Forums.

Thanks for taking the time to share your experience with our Support team, as well for the steps that you've tried to get your Charge 3 syncing. I understand where you're coming from as your tracker should be able to sync and update your data correctly. Let me share with you that our team has received feedback from other members who are experiencing syncing issues after updating to iOS 13 and our they're currently working to bring a solution as soon as possible. This could be the reason why you didn't receive the option to return it as this issue is related to the OS and not with your Charge 3 directly.

In the meantime, although you've probably tried the steps from this help article, please give one more try to these other steps in the following order:

1. Remove your Charge 3 from the Bluetooth settings.
2. Turn off your phone's Bluetooth and any other Bluetooth connection nearby.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app and tap on your profile picture > Set Up a Device.
5. Choose your Charge 3, tap on replace and follow the onscreen instructions.
6. When prompted, accept the request to pair via Bluetooth.

I'll be around, let me know how everything goes.

[Moomin1013]

Hi I have indeed already those steps too and my device is still not syncing, it is now also losing time on the clock, it currently says 6.12 when it is in fact 6.30. I’m so disappointed in the service provided, it’s now been a week since the issue began and I’m just being told they’re working to resolve the issue, I paid for a working device not this!

Sent from my iPhone

[Duck1976]

Mine eventually syncs, but it either tells me I have no internet or it
tells me it fails to sync with the red line. Usually it won’t update active
minutes and the battery percentage. Sometimes it is slow to update my total
steps or anything dealing with challenges. It has been this way for three
days, maybe four.
I tried eliminating the app but that didn't work. It isn’t my internet
WiFi. It usually does this once in a while but this time it has seemed to
be permanently doing it.

[tracyray64]

I have to do this set of steps with my tracker almost daily now.

My Charge 3 has been doing this also, and for several months now. The display went bad on my original Charge 3 and I recently purchased another one. I thought problem would go away with the new device but it is doing the exact same crap.

I routinely have to delete the device from my bluetooth connections on IOS and turn bluetooth off and back on. There are very few days where it just sync's on it's own. It has became unreliable and frustrating to use. I suspect the problem is the app, and recent updates to it haven't fixed it.

Interesting to note that it is not just me having this issue. Maybe it is time to return this new one and try another tracker from another company.

My question is, are you testing for this problem and trying to fix it????

[Duck1976]

Yes, I am trying to fix it. Yes, mine will sync on its own and still till
me it failed.

[Moomin1013]

Yes I’ve decided after a week of going around in circles with the supposed ‘support’ and still getting nowhere to save up for an Apple Watch and ditch Fitbit, I’m also going to put a complaint in with the ombudsman as my Fitbit is under warranty and evidently broken but Fitbit won’t replace it! I’m really disappointed with the whole service but it’s nice to know I am not the only one with this issue!

[Moomin1013]

 

[tracyray64]

I sympathize. I have had many fitbits and upgrades over the years and expect better from them than this. Went back and forth on getting another Charge 3 after the screen died on the previous one after just a year and a few months.This time I paid for a protection plan, but the problem with syncing really isn't something getting a replacement will fix. They don't seem to care about making it work properly and constantly resetting the bluetooth is not a reasonable solution. I hope someone from FitBit will read these messages and take it seriously.

Wish I hadn't bought the new one now, but I like doing the challenges with my fellow fitbit'ers and I can't do that using my Apple Watch.

[Duck1976]

Agreed. I dropped out of a challenge because of this and my band broke.
Bought a new band