Charge 3 won't sync

[Tonia]

I'm at the end of my rope.  I started having problems a few weeks ago.  Nothing worked except for deleting the app from my phone and adding it again.  Now, that doesn't even work.

I've spent more than an hour on this today.  So far, I've turned Bluetooth off and back on.  Turned the phone off and back on.  Updated the app.  Deleted the app from the phone and re-added it.  Restarted the Fitbit.

It still won't sync.  THIS IS RIDICULOUS!!!!

[LiliyaFitbit]

Hi @Tonia, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your Charge 3. Thank you for your troubleshooting efforts. I understand how frustrating this is for you as you would like to continue using your device and enjoying its features. I would like to confirm if you've followed our complete instructions to resolve this issue: Why won't my Fitbit device sync?

If you're on iOS 13 or higher, please verify the following:
- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned "On"

Let me know if the issue persists, I'll be around. 

[TeresaW1020]

I am having the same problem with Fitbit Charge 3 not syncing to the app. I have literally done everything I have read to do, multiple times. The only thing I haven't tried yet is to delete my account and set up a brand new one. I don't want to go that route if I can avoid it and I'm not even sure it will work. 🙄

[Mrs_F]

I have exactly the same problem. I’ve done everything suggested. I managed to get it to connect and sync this morning.  But no sooner did it start working the Bluetooth connection stayed but the app kept saying looking for device. I’ve lost all my data for the last two days as I cannot get the app and the watch to sync. Very very annoying. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @TeresaW1020 @Mrs_F. I am sorry for the delayed response.

@TeresaW1020 thank you for joining the thread and sharing that you're experiencing the same issue. I understand your concern. Since you've followed the troubleshooting instructions, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Mrs_F thank you for joining the conversation and sharing your experience. I am sorry that you are going through this situation, I totally understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

I'll be around if you have any additional questions.