06-28-2021 19:10 - last edited on 06-30-2021 11:29 by LiliyaFitbit
06-28-2021 19:10 - last edited on 06-30-2021 11:29 by LiliyaFitbit
My new Charge 4 stopped syncing with my IPhone after a few days. I have tried all the resets, uninstall app, reinstall app, boot, reboot, blue tooth on and off, etc. etc.
I am requesting a replacement under your warranty.
Moderator edit: subject for clarity
06-30-2021 11:29
06-30-2021 11:29
Welcome to the Fitbit Community, @RonJ69.
Thanks for the details shared in your post and for already trying to resolve the issue. Before considering other options, recommend confirming if your device is paired to your Fitbit account by doing the following:
1. Confirm that your Fitbit app is updated to the latest version: How do I update the Fitbit app?
2. Open the Fitbit app, tap the Today tab, and tap your profile picture.
3. If you don't see any device paired, tap Set Up a Device.
4. Choose your device and follow the on-screen instructions to continue.
If you're experiencing difficulties with pairing your device, please check our complete troubleshooting instructions in Why can't I set up my Fitbit device?
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-01-2021 09:15
07-01-2021 09:15
07-01-2021 12:13
07-01-2021 12:13
Thank you for your reply, @RonJ69.
I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-02-2021 03:42
07-02-2021 03:42
07-02-2021 15:39
07-02-2021 15:39
Thank you for your reply, @RonJ69.
I am sorry to hear that you returned the device. I appreciate the update and hope you could give Fitbit another opportunity in the future.
Have a good weekend.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.