Charge 4 not getting notifications (iPhone)

[Bob87]

I have a Charge 4.  It's syncing to my iPhone phone - steps etc. are coming through fine.  However, I'm not getting any call or text notifications - have tried the other tips suggested (restarting phone, making sure app is updated, have turned bluetooth on and off, have done 'forget this device' and then paired in the Fitbit app, have checked notifications are on, have checked DND is off).  Anyone else fixed this issue?  Help!!!

[KahuVicki]

I have done all the same things - over and over.  Can't get it to work

[hoyty]

My notifications went away with Charge 2 a while ago. I was hoping switching to Charge 4 would fix it but still not getting them. I went through all the steps here https://help.fitbit.com/articles/en_US/Help_article/1979/?q=notifications&l=en_US&fs=Search&pn=1#iOS... and didn't make any difference?

[KahuVicki]

For some reason, the 4th time was the charm and I am now getting
notifications!
--
Vicki Wiley Lepick

*Adjunct Professor, Pacific Rim Christian University*
*Chaplain, US Coast Guard Auxiliary*

[hoyty]

4th time doing what?

[KM79]

Strangely enough, I am getting call notifications but not texts.  And yes, I have the toggle set to say I want texts.  I've also tried all of the other trouble shooting options I've read.  😞

[hoyty]

I have tried deleting and re-installing the Fitbit app, I have done forget this device and re-paired, I have checked that notifications are on. I don't get any notifications of any kind on the Fitbit. I am pretty much ready to return this brand new Charge 4.

[Jerune]

Hi, 

I have to same issue since last Thursday, after the new update. Application Notifications like WhatsApp don’t seem to work anymore

[SunsetRunner]

I was able to get incoming call notifications but not text! Everything is synced and redid over and over 

[KahuVicki]

The fourth time I followed all the instructions for syncing them together
it finally worked and now i am getting notifications
--
Vicki Wiley Lepick

*Adjunct Professor, Pacific Rim Christian University*
*Chaplain, US Coast Guard Auxiliary*

[kaylaobrien88]

What did you do to get it fix I’m having the same trouble I’m not getting text messages or phone calls

[KahuVicki]

I followed the steps online for getting notifications. It had you go to
settings (on your phone) turn the bluetooth off and then back on. Then go
to notifications on your phone

here are the steps:
*Updates*
Make sure the Fitbit app
, your
phone , and your Fitbit device
are up-to-date.

[image: User-added image]
*Share system notifications*

1. Tap *Settings* > *Bluetooth* > [image: information icon] next to the
name of your Fitbit device.
2. Turn *Share System notifications* *OFF [image: User-added image]* and
then back *ON [image: User-added image]*.

If you don’t see the Share system notifications option:

- Restart your Fitbit device
.
- Tap *Allow* when you receive a message on your phone asking if you
want your Fitbit device to show notifications.
- Tap [image: information icon] next to the name of your Fitbit device
and turn on *Share System Notifications*.


[image: User-added image]
*Show previews*
Tap *Settings* > *Notifications*. Make sure *Show Previews* is set to
*Always* or *When Unlocked*.


[image: User-added image]

*App notification settings*
For each app that sends notifications, tap *Settings* > *Notifications* >
the name of the app and verify these settings:

- *Allow Notifications*—On
- *Alerts* > *Notification Center*—On
- *Show* *Previews*—*Always* or *When Unlocked*


--
Vicki Wiley Lepick

*Adjunct Professor, Pacific Rim Christian University*
*Chaplain, US Coast Guard Auxiliary*

[kaylaobrien88]

I try again that I did that and not working I have no idea what I did wrong

[KahuVicki]

I know!!! Me too! I have no idea what I did differently when it finally
worked. It’s great now - I did everything and then restarted the app and my
phone
--
Vicki Wiley Lepick

*Adjunct Professor, Pacific Rim Christian University*
*Chaplain, US Coast Guard Auxiliary*

[hoyty]

Mine also just started working today, no idea why or what I did differently.

[KahuVicki]

Right? That’s what happened to me!
--
Vicki Wiley Lepick

*Adjunct Professor, Pacific Rim Christian University*
*Chaplain, US Coast Guard Auxiliary*

[Jerune]

Same here! Didn’t change anything.

[hoyty]

Main problem with this um solution is what happens when it stops working again?

[Alma]

I experienced the same thing with my charge 4. Finally, after going round and round same as you and sent screen shots to customer service showing I had pushed the right buttons ... received an update from fitbit and once I installed it I started receiving notifications and calls.  Make sure your fitbit app is current. 

[megannoelle]

I tried all of that but it didn't work. If you go to settings on the actual fitbit, then go down to about, and reboot the fitbit it should fix it, it did for me.