Charge 4 not receiving text alerts

[SunsetRunner]

Hi. My brand new Charge 4 does not alert when texts are received on iPhone. It’s connected via Bluetooth, all updates installed successfully, old watches deleted from  pairing. 
My Charge 3 didn’t alert me either , stopping after an upgrade about a year ago. 
My old Alta was perfect,

Any advice for this to  get working properly?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I am sorry to hear you're not receiving text notifications on your new Charge 4. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if your tracker is not vibrating when you receive the notification, or you don't receive the notifications at all? 

I also recommend that you carefully review and update your notifications settings on your iPhone: Troubleshooting quick tips for iPhones.

Looking forward to hearing back from you.

[SunsetRunner]

Thanks Lily. No, I am, still, not receiving text message alerts after going through all the steps. 
Can this be fixed? It appears that others are experiencing the same problem. 

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply.

I appreciate your efforts and the additional details. Please make sure to toggle the iMessage setting: General > Messages > iMessage, verify the `Show Previews` to be on `Always`.

I understand your concern and would like to advise that this issue has been reported to our team and we're working to identify a resolution as quickly as possible. Be sure to keep the Fitbit app and your device up to date. I am sorry for any trouble. I appreciate your patience and understanding.

I'll be around if you have any questions.