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Charge 4 won't sync on mobile data

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‎12-22-2021 20:39 - last edited on ‎12-26-2021 10:48 by Fitbit Moderator

‎12-22-2021 20:39 - last edited on ‎12-26-2021 10:48 by Fitbit Moderator

iPhone is on iOS 15.0.2 and now won’t sync on mobile data. Says to connect to Wi-Fi. Have changed every possible option in Settings but still won’t sync.

 

Moderator Edit: Clarified subject

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‎12-26-2021 10:48 - last edited on ‎04-13-2024 10:09 by Fitbit Moderator

‎12-26-2021 10:48 - last edited on ‎04-13-2024 10:09 by Fitbit Moderator

Welcome to the forums, @Billnich1.

Thanks for the detailed information, and your efforts while working on this matter. By Fitbit 4, are you referring to the Charge 4? If that's correct, I'd recommend the following steps to reconnect your tracker to the Fitbit app:

  1. Forget your tracker from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Turn off and back on the Wi-Fi connection or mobile data on your phone.
  4. Restart your tracker to refresh its performance.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Charge 4, tap Replace Device and follow the on-screen instructions.
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