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Charge 5 won’t stay synced

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‎03-21-2022 08:10 - last edited on ‎03-22-2022 14:08 by Fitbit Moderator

‎03-21-2022 08:10 - last edited on ‎03-22-2022 14:08 by Fitbit Moderator

My charge 5 won’t stay synced keeps going off and on

 

Moderator Edit: Clarified subject

Best Answer
5 REPLIES 5

‎03-22-2022 14:33

‎03-22-2022 14:33

Welcome to the Community, @Snogfondle.

 

I understand where you're coming from about your Charge 5 not syncing correctly, and thanks for your efforts while working on this matter. Because your post didn't mention, may I know if you've tried the steps described in this help article? If you have, I'd recommend these other steps:

 

  1. Forget your Charge 5 from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your tracker to refresh its performance.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Charge 5, tap Replace Device and follow the on-screen instructions.
Best Answer

‎03-22-2022 14:54

In response to LizzyFitbit

‎03-22-2022 14:54

Yes have done all the things reset it several times will not stay synced

Sent from my iPhone
Best Answer

‎03-24-2022 19:41

In response to Snogfondle

‎03-24-2022 19:41

Hi there, @Snogfondle.

 

Thanks for trying the suggestions shared in my previous post. Let me share that our team is aware of this issue and they're working to identify a resolution as quickly as possible. I'm sorry for this inconvenience this is causing you and appreciate your efforts on this matter. Your feedback is truly appreciated and please know it won't go unnoticed as it'll help us to keep them informed of this situation.

Best Answer

‎10-12-2022 14:28

In response to LizzyFitbit

‎10-12-2022 14:28

Ok, I have the same issues and have done everything suggested. I have removed and reinstalled at least 50 times. What is Fitbits permanent solution to resolve this ongoing problem?  Not happy!

 

Best Answer

‎10-12-2022 16:13

In response to rocketron

‎10-12-2022 16:13

What I did to solve my problem was to get a new charge 5. After doing that this one works fine

Sent from my iPhone
Best Answer