Charge 6 - Issues while setting a new weight goal

[Cydette]

I’m on an iPhone with a charge 6. I wanted to change my weight goal but I’m not able to. It let me remove my old goal and now there’s no weight goal and I can’t set a new one. I have searched the help topics and none of them have helped. My app says “something went wrong unable to set goals”. Please help, thank you.

Moderator edit: updated subject for clarity

[Cydette]

Sorry it says “unable to LOAD goals”

[RiekoC · Accepted solution]

Hello @Cydette 

There's an issue on the Fitbit side that affects our ability to set goals. The team is aware of the issue and has been working on fixing the problem. So far, we haven't seen a timeline for the fix.

Have you had a chance to try logging out, uninstalling, re-installing, and logging back into the Fitbit app?

[Cydette]

Yes and it fixed the problem, thank you.

Thank you,
Julie Gray

[Asking204]

Hi,

I am getting this same message and would like to try logging out, uninstalling, re-installing, and logging back into the Fitbit app, but I can't find any information on how to do any of those things: how do I log out? how do I uninstall? how do I re-install? how do I log back in?

Thanks for any help you can provide.

[Jollycity]

Thank you. Worked for me. I thought I had tried this but I obviously hadn't

[Asking204]

Can you tell me how to log out, uninstall, reinstall, and log back in? I can’t find any instructions for how to do this. 

[Jollycity]

I just uninstalled the app on my phone and reinstalled it. I didn't sign out. It worked ok. 

[Asking204]

Hi RiekoC,

Can you give me specific instructions for how to log out, uninstall, reinstall and log back in?  I feel like an idiot.

Thanks

[Jollycity]

I have an iPhone. I literally just press and hold the app then choose
"Delete App"

Then go to the App store and download it again.

You will need to login and then you can add your goal