Charge 6 - Issues while setting a new weight goal

[Cydette]

I’m on an iPhone with a charge 6. I wanted to change my weight goal but I’m not able to. It let me remove my old goal and now there’s no weight goal and I can’t set a new one. I have searched the help topics and none of them have helped. My app says “something went wrong unable to set goals”. Please help, thank you.

Moderator edit: updated subject for clarity

[Cydette]

Sorry it says “unable to LOAD goals”

[RiekoC · Accepted solution]

Hello @Cydette 

There's an issue on the Fitbit side that affects our ability to set goals. The team is aware of the issue and has been working on fixing the problem. So far, we haven't seen a timeline for the fix.

Have you had a chance to try logging out, uninstalling, re-installing, and logging back into the Fitbit app?

[Cydette]

Yes and it fixed the problem, thank you.

Thank you,
Julie Gray

[Asking204]

Hi,

I am getting this same message and would like to try logging out, uninstalling, re-installing, and logging back into the Fitbit app, but I can't find any information on how to do any of those things: how do I log out? how do I uninstall? how do I re-install? how do I log back in?

Thanks for any help you can provide.

[Jollycity]

Thank you. Worked for me. I thought I had tried this but I obviously hadn't

[Asking204]

Can you tell me how to log out, uninstall, reinstall, and log back in? I can’t find any instructions for how to do this. 

[Jollycity]

I just uninstalled the app on my phone and reinstalled it. I didn't sign out. It worked ok. 

[Asking204]

Hi RiekoC,

Can you give me specific instructions for how to log out, uninstall, reinstall and log back in?  I feel like an idiot.

Thanks

[Jollycity]

I have an iPhone. I literally just press and hold the app then choose
"Delete App"

Then go to the App store and download it again.

You will need to login and then you can add your goal

[DianeH003]

When I go to delete app, it says it will lose all data.  I’ve got data starting from 2016 and don’t want to lose it all.  So how do I delete and reinstall without losing it?  So I can add a new weight goal and sleep times?

[MrsBouStep]

I’m in exactly the same position as you…

i only bought a replacement Fitbit so I could keep all my historical data. I don’t want to lose it now but I would like to set new goals.

So frustrating 😕

[Jollycity]

Your Fitbit data is stored on the website. I can’t see how it can be lost?
I uninstalled and reinstalled my Fitbit app more than once and haven’t
lost any data

[Asking204]

I did not lose any data when I did this. Just make sure you sync your Fitbit before deleting app.

[Welshblack]

Yes, I have tried deleting the app. and turned iPhone off etc. but I am still unable to change goal.

[Welshblack]

Didn’t work for me, unfortunately. I still can’t change goals.

[MccMart]

yes - same here, iphone, charge 6. Met weight goal but now wont let me set a new goal. It just says "something went wrong. Unable to load your goals" whichever way I try to change it. I have reinstalled the app, and logged out and back in. Pretty annoying! 

[MccMart]

this doent work - not sure why its marked as solved given its ongoing?

[Jollycity]

Reinstalling has worked for me previously (at the time of this post
creation) but it won’t work for me now either.

[Kahmac]

I have exactly the same problem - I have reinstalled the app and also deleted the old weight goal in settings. I am unable to set a new goal and I still get the same error message “Something went wrong. Unable to load your goals.”