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Charge HR 2 Pace inaccurate

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‎04-23-2017 09:42

‎04-23-2017 09:42

Hello, yesterday I ran a 10k and the realtime pace was off (saying I was running faster than I was). I was connected to GPS. Chip time had my average pace about 45 seconds slower than what Charge 2 showed in summary. Mile splits do not add up to actual total time. I have the latest firmware update and use an iPhone 7. Any suggestions on correction? Would like it to be accurate for next race so I can adjust my running to be on pace. 

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‎04-25-2017 08:51

‎04-25-2017 08:51

Hello @Cardtr, thanks for joining us, it's great to see new faces around the Community! Smiley Happy

 

This seems like a very odd situation, when you're connecting your Charge 2 with the GPS, are you getting any kind of error message? Have you checked your Charge 2 during the exercise to check if the GPS signal is still connected? Are you surrounded by many trees or buildings when exercising? 

 

Additionally, please check @EmersonFitbit's post about connected GPS, some of the issues affecting it and how to resolve them. I'll be waiting for your reply! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎04-27-2017 07:00

In response to MarcoGFitbit

‎04-27-2017 07:00

Thank you for your reply. It didn't come up with an error. It was calculating my pace and average pace, albeit incorrectly. When I viewed my mile times afterwards, they didn't even total my overall time that Fitbit showed. I was running through a downtown area. I'm going to check my stride length and see if that is the issue. I will check the post about gps and see if that helps too. Thank you 

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‎05-09-2017 11:54

‎05-09-2017 11:54

I've been having this problem since I updated my phone from a 6s to a 7+.  Customer service keeps telling me that its a known problem that they hope to have fixed soon.  But it looks like its been happening to other people for months so I'm not optimistic. 

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‎08-11-2017 17:59

‎08-11-2017 17:59

I have the same problem with The gps in the app. the charge 2 and other tracker (including gps or no gps) track the number of step within a small margin of difference, the other gps shows a proper split time and average pace, for me walking . But the fitbit

 app show a pace increasing faster by 20 to 30% (I am walking but have a pace of a runner)

 

Example walking 12 -13 steps for 10 meters for all devices where as Fitbit app takes me only 7 to 8 steps

 

would love to know why

 

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