Charge HR Not syncing

[BAZ123]

I have followed the advice provided about restarting my device which I have now done twice as well as rebooting my phone and turning the bluetooth on and off and still it will not sync.

Any suggestions?

[BAZ123]

I have followed the advice provided about restarting my device which I have now done twice as well as rebooting my phone and turning the bluetooth on and off and still it will not sync.

Any suggestions?

[SunsetRunner]

Sorry about the problem you're having. @BAZ123 . So far, you've done all the trouble shooting correctly. At this point, I'd suggest you contact Customer Support. 

Please let us know how the problem gets resolved. 

Carol 

[BAZ123]

This is what has been suggested to me

With regard to your concern, we'd like to recommend some tips to get your
Charge HR tracker to sync. Please check on the following requirements below:
1. The mobile device that you are using is compatible.
2. Bluetooth is ON on mobile device.
3. Your mobile device is not managing multiple Bluetooth connections.
4. Phone is not on Power Saving or Airplane mode.
5. There is a good internet (wifi or data) connection on your phone.

In the meantime, we suggest you to please follow these steps:
1. Remove the tracker from your account.
2. Restart the tracker.
3. Set up the tracker again.

Once the tracker is set up again in your account, it should now sync
properly.

We hope that these steps will help you get back on track.

Please let us know if you have additional concerns.

[MarcoGFitbit]

Hello @BAZ123 and @SunsetRunner it's nice to see you around! , 

@BAZ123, Have you tried the steps provided by the Support Team?. If so, was the problem resolved? If not, I would like to give you some suggestions:

• Go to the Bluetooth settings on your phone, check if your tracker appears in the list of paired devices, if it does, tap on it and select Forget this Device and restart your phone, then try to set it up once again.
• When restarting your tracker, keep it plugged in while trying to set it up.
• Make sure there are no other Bluetooth devices around that might interfere with the setup process.

I hope this information can be useful for you, keep me posted in case you need anything else! 

[Tennille617]

Just had this issue. I had to delete my fit bit and re sync it. It worked after that.

[BAZ123]

Thank you I tried this but it did not work L

[MarcoGFitbit]

Hello @Tennille617, have a warm welcome to the Community!, I'm very glad your Fitbit tracker worked after removing it from your account and setting it up as a new device. 

@BAZ123, I hope you're doing well. At this point, my best recommendation would be contacting our Support Team. Let them know about the steps you've performed so far, I'm sure they will be more than happy to get you back on track. 

Let me know the outcome!