help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR Problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2016 12:18

‎09-12-2016 12:18

I am having problems with my Charge HR, including the following: my iPhone will no longer sync with / locate my FitBit; my FitBit has the incorrect time on it; and I have reset it multiple times by holding down the button when it is plugged in to my computer. Resetting has had no impact on the issues.

Any thoughts on steps I can take to get my FitBit working / synced again would be greatly appreciated.

Thank you.
Best Answer
0 Votes
1 REPLY 1

‎09-13-2016 07:26

‎09-13-2016 07:26

@brianlang A warm welcome to our Fitbit Community! Seems odd that your Charge HR is not syncing with your iPhone. When you restarted your tracker, what did you see on the screen? Also, Y recommend checking out if your phone has the most recent app version installed. If so, turn off your phone and turn it back on. Once this has been done, open the app and try syncing your Fitbit again.

 

Keep me posted on the outcome my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes