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Charge HR fail to update firmware

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‎10-19-2016 00:54

‎10-19-2016 00:54

Fitbit Charge HR fail to update firmware. It has show progress bar for 2 days. In my iphone (Fitbit app) It show "Updating". How to fix it?   Thank in advance

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‎10-19-2016 12:14

‎10-19-2016 12:14

Hi @SakkarinP,

It sounds like your Charge HR is stuck mid-firmware update. Whatever you do, please DO NOT un-pair your tracker from your account if it is still mid-firmware update.

Instead, I would recommend the steps mentioned here.

 

This should help, but please keep me posted!

Derrick | Retired Moderator, Fitbit
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‎11-07-2016 00:14

In response to DerrickS

‎11-07-2016 00:14

Hi

I try to follow your step, but it's not work. Do you have other suggestions?

Sorry for delay.

Sent from my iPhone
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‎11-14-2016 09:06

In response to SakkarinP

‎11-14-2016 09:06

Hello @SakkarinP, it's nice to see you!

 

Thank you for trying the troubleshooting steps recommended earlier. At this moment, I'd like to encourage you to contact our Support Team so they can investigate this further. I'm positive they will be more than happy to help you get back on track. Smiley Wink

 

Give it a try and keep me posted! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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