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Charge HR no longer syncing with the Fitbit app.

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‎02-12-2017 01:43 - last edited on ‎02-16-2017 08:38 by Moderator Alum

‎02-12-2017 01:43 - last edited on ‎02-16-2017 08:38 by Moderator Alum

My Fitbit Charge HR no longer sends out a Bluetooth signal to my Iphone. It appears I have lost a week's worth of data as I am unable synchronise. Is there a solution or do I need a replacement Fitbit??

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎02-12-2017 02:09

‎02-12-2017 02:09

It may be worth trying a restart using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It does no harm and can sort out all sort of issues. Only thing is that it doesn't always work so give it a few tries.

 

If that doesn't do the trick then you could contact customer support via the following link. If they can't fix it then they are the people ot arrange a warranty replacement: contact.fitbit.com

 

PS did you just post the same question via a different user?

 

 

Best Answer

‎02-16-2017 08:37

In response to SteveH

‎02-16-2017 08:37

Hello @Rogerfrijns, thanks for joining us, it's great to have you on board! It's always nice to see you around @SteveH, thanks for joingin the conversation. Smiley Happy

 

@Rogerfrijns as @SteveH recommended, please restart your tracker, then try to sync it again with the Fitbit app. If the tracker is still not syncing I would like to suggest the following:

 

  1. Restart your phone as well.
  2. Turn off the Bluetooth on your phone for 15 seconds and turn it back on.
  3. Try to set up your tracker as a new device (Don't worry, the information already stored in your account won't get deleted):
    • Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
    • Choose your tracker and follow the onscreen instructions to continue
    • When the app asks you to replace your current tracker, please replace it and continue with the process.

Please keep in mind that your tracker can store up to 7 days of detailed information and 30 of general information, once it syncs, you will still be able to see information from previous days. However, if your tracker is still unable to sync, my recommendation would be contacting our Support Team. Let them know about everything you've tried so far, I'm sure they will be more than happy to get you back on track.

 

I hope this can be helpful, if there's anything else I can do for you please keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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