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Charge HR not connecting to iPhone

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‎04-19-2016 05:35 - edited ‎04-19-2016 06:07

‎04-19-2016 05:35 - edited ‎04-19-2016 06:07

I've been using my One for a few weeks because the Charge HR just looks clunky with my work clothes.   I just removed my One from my Fitbit account and can't connect the Charge HR with my iphone.   I've removed and reinstalled the app and reset the fitbit.  The phone will recoginze the Charge and send the connect code but gets stuck in a never ending "finishing up" phase.   My One is no where near the phone and Charge HR and is wrapped in alumium foil so it's signals won't interfere.   I hate to just give up on the charge because it was a gift but am super frustrated with it right now.   

 

Does anyone have any suggestions or solutions?

 

Edited to add:  The charge was previously connected to my phone with no problems.   I removed it a couple of weeks ago when I needed to look professional for work.   It has been working on finishing up for over 20 minutes as of now.   

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‎04-19-2016 15:59 - edited ‎04-19-2016 16:04

‎04-19-2016 15:59 - edited ‎04-19-2016 16:04

Hi @jlhughes1 is nice to see you around! Cat Embarassed Let me share with you a couple of steps you can follow to make it sync:

1. Force Quit your Fitbit app
2. Turn off the Bluetooth and also your cellphone
3. Restart your tracker
4. Turn On your cellphone and also the Bluetooth
5. Finally, log back into your Fitbit app and try to set up your tracker as a new Fitbit device

 

Let me know how it goes. 

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

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‎04-19-2016 16:08 - edited ‎04-19-2016 16:09

In response to TarinFitbit

‎04-19-2016 16:08 - edited ‎04-19-2016 16:09

Thanks for the help.   I called customer support who walked me through doing that which didn't solve the problem.  I had to turn off Wi-fi and bluetooth, close the fit bit app and then turn off the phone before I could get it to sync.   It is working perfectly so far.  I do appreciate your assitance.  You and your fellow support team members have more patience than I do.   

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‎04-20-2016 13:06

In response to jlhughes1

‎04-20-2016 13:06

That is great @jlhughes1,  I'm happy to hear that you are back on track now and thanks for the kudos Smiley LOL. Don't forget to visit our Discussion Board where you'll find a lot of ways to improve your healthy life and tips to hit your goals. 

 

Enjoy this great day and keep stepping. I'll be around if you have any additional questions or inquiries! Cat Embarassed 

 

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

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