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Charge HR not setting up with Fitbit app.

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‎05-29-2018 22:47 - last edited on ‎05-30-2018 07:23 by Moderator Alum

‎05-29-2018 22:47 - last edited on ‎05-30-2018 07:23 by Moderator Alum

My charge HR does not connect with my iPhone SE 

 

Moderator Edit: Clarified Subject.

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‎05-30-2018 07:37

‎05-30-2018 07:37

Hello @Clayton_86, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. Since when have you experienced this issue? Have you tried to restart your Charge HR and your phone lately? If so, please try the following steps:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Charge HR again.
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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