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Hello @Clayton_86, thanks for joining the Fitbit Community, it's great to have you on board. 
Thanks for bringing this to my attention. Since when have you experienced this issue? Have you tried to restart your Charge HR and your phone lately? If so, please try the following steps:
- Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
- Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
- Restart your Charge HR again.
- If you can't set up after a restart, reboot your phone or tablet and try to set up again.
- If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
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