10-10-2016 08:09
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10-10-2016 08:09
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10-10-2016 08:32
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10-10-2016 08:32
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Hello @Mamadoc80,
Welcome to the community!
Any chance some of these challenges were started by your friends in another time zone? Challenges start at midnight for the person who started the challenge.
I hope this helps.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
10-10-2016 20:50
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10-10-2016 20:50
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10-12-2016 06:51 - edited 10-12-2016 06:52
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10-12-2016 06:51 - edited 10-12-2016 06:52
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Hi there @Jess_supernova, welcome aboard to our Community. As @PureEvil was mentioning before, the timezone might be one of the reason the steps are not syncing correctly.
Besides this there are other reasons why your steps are not being reflected on your challenges. Make sure of the following suggestions:
1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile and refers to your tracker is syncing your information in real-time).
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges.
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges.
How it goes for you @Mamadoc80, are you still experiencing the same issue with the challenges you are participating?
"Great things are done by a series of small things brought together.” What's Cooking?

