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Charge HR not syncing

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‎03-26-2016 11:50 - last edited on ‎03-27-2016 07:01 by Moderator Alum

‎03-26-2016 11:50 - last edited on ‎03-27-2016 07:01 by Moderator Alum

Yesterday my app stopped counting steps. I went on my iPad to sync and noticed it was in "looking" mode- continuously. So after 15 minutes I rebooted the iPad. I also rebooted the Fitbit. I was hoping overnight it would catch up with data. It didn't. Today it is still "looking" and not recording today's steps. My Fitbit is recording steps just fine. What else can I restart?

 

 

Moderator Edit: Subject for Clarity

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‎03-27-2016 07:01

‎03-27-2016 07:01

Welcome to the Community @Looking. If your tracker is not syncing, I recommend checking This Post where you will be able to see some steps to follow to make your tracker sync again.

 

I hope this helps, let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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