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Charge HR setup problems

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‎07-22-2016 19:16 - last edited on ‎07-23-2016 04:08 by SunsetRunner

‎07-22-2016 19:16 - last edited on ‎07-23-2016 04:08 by SunsetRunner

I'm replacing a charge hr with another charge hr. It won't go through the final update. It recognizes it. I put in the code and when it says "update now" it never starts updating then error message is "request failed: bad request (400)". Help please

 

Moderator edit: title for clarity.

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‎07-23-2016 04:08

‎07-23-2016 04:08

Welcome aboard to the Forums @Denisesc! I'd try logging out from the Fitbit App, turn off your phone's Bluetooth and reboot your phone. Once you have done that you can log back into the Fitbit app, turn the Bluetooth on and continue with the setup process.

 

Let me know how it goes.

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‎07-23-2016 04:59

‎07-23-2016 04:59

I've tried as you instructed this morning. Still no change. Still hangs up at the "update now" during final setup phase.
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