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Charge HR won't pair with app

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‎10-19-2016 21:41

‎10-19-2016 21:41

My tracker stopped syncing with my phone, so I went through every single trouble shooting step and then removed the device from my app. Now when I try to add it back, it searches and searches but will not pair (or even recognize device). Help, please?!!
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‎10-20-2016 04:17 - last edited on ‎08-13-2025 05:11 by Fitbit Moderator

‎10-20-2016 04:17 - last edited on ‎08-13-2025 05:11 by Fitbit Moderator

It's great to see you around @Hmartin8484. Thanks for troubleshooting this inconvenience by yourself. I recommend restarting your Charge HR and after the restart process, follow the setup procedure from a computer. If this steps definitely don't work, feel free to contact our support team, for a faster response you can contact them via phone or chat.

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-20-2016 06:42 - last edited on ‎10-20-2016 06:52 by Moderator Alum

‎10-20-2016 06:42 - last edited on ‎10-20-2016 06:52 by Moderator Alum

Later last night I got the exclamation point of death on the screen and shortly after that it stopped working completely. This is the exact same thing that happened to my last one (the current one was a warranty replacement), so I guess it's time to just get a new one.

Moderator edit: Personal Information

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