Charge HR won't pair with iphone5

[Tonyg130]

My fitbit will not pair with my iphone. It used to do but when I went abroad I used a different phone and paired with that. Now it won't pair with any phone. Can anyone help?

Thanks Tony

[MarcoGFitbit]

Hello @Tonyg130, thanks for joining us, have a warm welcome to the Community!

Have you tried restarting your Charge HR lately? Most of the times, restarting a tracker allows it to sync or setup. After restarting your tracker, please try the following:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices; if it is, tap on it and select Forget this Device.
2. Restart your phone
3. Make sure there are no other Bluetooth devices around that might interfere with the setup process.
4. Plug in your Charge HR and make sure it's charging.
5. Try to set it up once again:
   • Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, feel free to reply in case you need anything else! 

[Taylormacleod]

Just got a new Fitbit charge hr, tried pairing on my iPhone, iPad and computer and the Fitbit won't pair? Any suggestions? We have restarted the Fitbit, deleted apps and reinstalled and nothing seems to work.

[Tonyg130]

Thanks for the suggestions. I finally deleted the fitbit app from my phone and reinstalled it (thiught I had already done that but maybe not) Anyway it worked fine and now working well.

Thanks again for taking the time.

Tony

[Tonyg130]

Did you make sure firbit was fully charged.

I had a similar problem - fully deleting the fitbit app and reinstalling solved the problem.

[MarcoGFitbit]

Hello @Taylormacleod, and welcome, it's nice to see new faces around!  

@Tonyg130, it's nice to see you around!, thank you for the update, I'm glad your tracker is now working fine. 

@Taylormacleod, if after my instructions and @Tonyg130's suggestions, my best recommendation would be contacting our Support Team. Let them know the steps you've performed so far, I'm sure they will be more than happy to assist you further. 

Let me know the outcome!