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Charge HR won't stay on or synced

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‎01-05-2016 18:44

‎01-05-2016 18:44

My Charge HR won't stay on or connected to my phone. I don't know if it's the watch or what. I constantly have to reset it from the app and sometimes it won't even work. I don't know what to do!!
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2 REPLIES 2

‎01-05-2016 19:12

‎01-05-2016 19:12

I logged out on the app, logged back in and it immediately updated!
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‎01-06-2016 06:53 - last edited on ‎03-07-2026 07:50 by Fitbit Moderator

‎01-06-2016 06:53 - last edited on ‎03-07-2026 07:50 by Fitbit Moderator

Welcome to the Fitbit Family @mhprice @Mattesam! 

@mhprice As you have already tried the restart you can try to log out and then log in from the app as @Mattesam mentioned, if the issue persists I highly recommend you contacting support so they can review your tracker and see your options. 

Hope it helps, let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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