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Firmware update wiped stats for current day?

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‎01-04-2016 14:12 - last edited on ‎01-06-2016 06:42 by Fitbit Moderator

‎01-04-2016 14:12 - last edited on ‎01-06-2016 06:42 by Fitbit Moderator

I updated my Fitbit Charge HR and as a result it had lost all of today's data. Should this have happened and can I get it back? Thanks

 

 

Moderator edit: format and updated subject for clarity

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‎01-06-2016 06:37

‎01-06-2016 06:37

@Gemmab Welcome to our community! It's great to have you here. This could happen as you are saving a new firmware on your device but you can try logging an activity so you can have a record of what you did previous to the update.

 

Let me know how it goes! 

Alvaro | Community Moderator

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