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Charge Not Connecting After Recent Update

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‎07-21-2017 10:14

‎07-21-2017 10:14

After the recent iOS update the Charge ( original not Charge 2) is not downloading the data to my phone. 

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‎07-22-2017 06:57

‎07-22-2017 06:57

Thanks for visiting the Community @William-SF! 

 

Hmm this sounds pretty weird, let me help you. As a firs step I recommend performing the restart 2 or 3 consecutive times. If the issue persists follow the Syncing Troubleshoot for iOS devices. 

 

Let me know how it goes! 

 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎07-22-2017 09:26

‎07-22-2017 09:26

I don't have a solution, but thought I'd let you know that I think I am having the same issue on my iPhone app. The app is showing that it's looking for my Fitbit Flex 2, but it never stops looking. It's also not recording steps since the last time the app found it. That was about 3 hours ago. It's syncing, but not recording. 

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