help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge won't connect to my iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-17-2016 18:52

‎05-17-2016 18:52

I just got my charge, but it will not connect to my iPhone.
Best Answer
0 Votes
1 REPLY 1

‎05-18-2016 06:54 - last edited on ‎11-19-2025 10:27 by Fitbit Moderator

‎05-18-2016 06:54 - last edited on ‎11-19-2025 10:27 by Fitbit Moderator

Welcome to our Community @Gr8onemf! Thanks for stopping by! Robot HappyI'd appreciate you make sure of the following:

1. Your iOS software is updated to the latest version. Verify by going to Settings > General > Software Update to check for updates. 
2. Bluetooth is enabled in iOS settings. Bluetooth must be enabled in order to sync your tracker to your iOS device. 
3. The tracker is not already paired to your account. 

Once you have verified the requirements above please try the following steps: 

1. Restart your tracker by following the steps provided in this thread. 
2. After your tracker has restarted, reboot your iOS device. 
3. Open the Fitbit app, tap "Join Fitbit,” and then proceed through the setup process.

Hope this helps, let me know how it goes! Robot Happy 

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes