Charge won't pair

[NaNaNaNaBatman]

I was on vacation and the person in control of the Fitbit app connected to my charge was not with me. We were in the middle on a workweek hustle so my brother asked if I wanted to pair my charge with his iPod. Of course it didn't work so he deleted that tracker. Then when I came back I tried to pair my charge again with his device it it is not working. I will get to point where it says to punch in the number so I do and it gets stuck connecting to Fitbit. Help?

[HeydyF]

Hey hey hey @NaNaNaNaBatman let me give you a warm welcome to the Community! Let me suggest you something, please perform a restart of your tracker by following the instructions on @AlejandraFitbit post and then try to set it up your Fitbit again. Remember to fully charge your Fitbit before you attempt to set it up. 

Let me know if that works! 

[NaNaNaNaBatman]

That didnt work either

Sent from my iPod

[Montanamuse]

And no further response. Delightful.

[HeydyF]

Hi @Montanamuse, how are you today? Did you already tried the instructions I posted below? If you did and your tracker won't pair, I suggest you, and you @NaNaNaNaBatman as well, to get in touch with Fitbit Support so they can take a look into your account and choose the best option to get you back on track. 

Have a great day!