Charger 2 not Syncing with iPhone once updated to IOS 13

[naujo]

I downloaded iOS 13 and my Bluetooth is not pairing with my charger 2. Both my Bluetooth is on and my charger 2 is connected. I deleted my charger 2 logged out of Fitbit. Restarted my phone and still nothing. This is frustrating. I lost my step tracker and will not synch. Thanks 

[SunsetRunner · Accepted solution]

Hello @naujo 

I see your having trouble getting your Fitbit Versa to paint with your iPhone. I hope I can help you. I would suggest this: 

log of your Fitbit app

force shut the app by swiping up

shut down your device completely and wait about 1-2 mins

now turn your device back on

log on to your Fitbit App 

now test your syncing 

If your still experiencing syncing issues I would suggest uninstalling and reinstalling the Fitbit app. You will not lose any data doing this. Here’s how: 

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

😃 Please let me know if this provided you with the best answer to your syncing issue. Keep me posted.

[naujo]

How do I completely uninstall Fitbit device?

[SunsetRunner]

Hello again @naujo 

To uninstall you just log out of the Fitbit app then swipe the app up to close the app. Then you will see the app icon on your wallpaper. Just take your finger and press down on the app till it jiggles then puts a small “X” on it. Taping that X deletes the Fitbit App. 😉

[Laltabit]

I have an Alta haven’t been able to do anything with my tracker after phone update. Kept saying turn on blue tooth. Tried their instructions with cord and pushing button 3x to reset Alta. Would not recognize Bluetooth! Followed your instructions.. finally deleted everything ... reinstalled.. would not recognize on Bluetooth still..  Walked away. Later came back and it asked for a code!!! I’m back in business!!! A week of this- you fixed in a sec!!!!Thank you ! Thank you  Mega Bite !!

[SunsetRunner]

You are so very welcome!. I'm super happy your back up and running. Happy Stepping!Could you please tap "best answer" under my post with the instructions for the fix. It really helps others seeking help with similar issues. I'd really appreciate it.  Thanks

[Lado]

I have this same problem.

[Lado]

Thank you!  The second solution worked for mu Charge 2 (including uninstalling and reinstalling the app)!

[SunsetRunner]

Fantastic news @Lado !!. I’m super happy I was able to help solve your issue. Could you please tap “best answer” under the post with my instructions that helped resolve your issue please? It really helps others coming to this sight find answers to issues similar to yours. I’d appreciate it. 😃

[SunsetRunner]

Your quite welcome @Laltabit! Happy Stepping!!