Choosing anything in Discover causes ActiveFit app to open

[SunsetRunner]

I just upgraded to the new look, and now whenever I want to start a challenge, it takes me to my other app that I use to get money back from my insurance company. HELP!

[SunsetRunner]

Actually, clicking on anything opens the other app. This is very annoying. 

[Tegan_Rae]

I am having the same issue, only it keeps opening my scale app. It’s really annoying. I have even tried uninstalling and reinstalling it and it doesn’t work.

[SunsetRunner]

 Actually, I discovered if you click on anything in the app it takes me to my ActiveFit app instead. I fixed it by deleting the other app, then using the Fitbit app clicking through to get to the right areas and then reinstalling the other app

[Tegan_Rae]

I tried doing that, and while the other app was uninstalled, I could access the areas in FitBit,once the app was reinstalled Fitbit would open it again. 

[Mk214]

Has anyone found a real solution to this yet?  It’s very annoying.

[linnnddss]

Yes! This is driving me insane. I can’t access any of my info anymore it keeps automatically opening ActiveFit!

[SunsetRunner]

It worked for a while, and then started opening ActiveFit again. Uninstalled it. Super annoying as the activefit is what will get me $20 a month from my health insurance.

[Mk214]

Yeah that’s why I don’t want to uninstall ActiveFit. I don’t know why they can’t fix this already!

Sent from my iPhone

[MelloGym]

So is fitbit gonna solve this issue of did this app just become useless and I use just invest in an appple watch now????

[NateJessim]

Called FitBit Customer Service this week & inquired about this issue.  Rep said FitBit was aware of the issue w/ the new app and “is working as hard as possible to solve this issue but could not provide an estimate for the fix”.  Men landed on the moon 50 years ago & FitBit can’t introduce a new app w/out testing for glitches.  Jeesh!

[Mk214]

Agree it’s ridiculous how long this has gone on without a fix!

Sent from my iPhone

[SunsetRunner]

Has anyone found a fix for this yet? Very frustrating...

[Krissy8]

I am having the same problem with activefit. I wouldn’t have updated Fitbit if I knew it was going to be like this. 

[Rain71187]

Same here. Opening anything in Fitbit takes me to the ActiveFit app. I can’t log water, do challenges etc. I’ve emailed Fitbit numerous times and they’ve stopped responding to me.  Terrible service.  

[Krissy8]

Rain71187 - I deleted my ActiveFit app. and reinstalled it and since then it’s been working fine.  Don’t worry you won’t lose any info on your Activefit account. Previous posts I read that did the same said it worked for a few days and then started doing the same thing, but so far mine has been working. It’s worth a try!

[Rain71187]

Thanks Krissy! I will try that.

[Rain71187]

That worked! Thank you so much. 

[Krissy8]

Your very welcome! Glad it worked for you. Let’s hope it keeps working. 🤞🏼