04-22-2021
16:44
- last edited on
05-07-2021
17:09
by
LizzyFitbit
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04-22-2021
16:44
- last edited on
05-07-2021
17:09
by
LizzyFitbit
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I switched to the website dashboard because when you go into the clock faces on ios 14.4.2 iphone Xr, it just shows blank.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
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05-25-2021 15:52
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05-25-2021 15:52
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Same happened to me on fitbit charge 4 Now have blank settings mode and cant reset anything
05-25-2021
18:39
- last edited on
08-03-2024
08:22
by
MarreFitbit
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05-25-2021
18:39
- last edited on
08-03-2024
08:22
by
MarreFitbit
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Hi everyone. It's good to see you around the forums and welcome to our new members.
Thanks for your continued feedback and for the steps tried on your own. I understand how much this is affecting you and I'm sorry for this inconvenience. Our team is working on this situation to identify a resolution as quickly as possible. Your posts have been passed along to keep them informed of the impact to all our members. If by any chance you have older Fitbit devices, you may try changing the clock face from fitbit.com dashboard as some of our friends suggested before. I appreciate your patience and I'll post back once I have more details to share.
See you around.
05-30-2021 06:49
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05-30-2021 06:49
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Thanks a lot, it worked.

06-01-2021 11:07
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06-01-2021 11:07
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Good idea!!! I am going to give fidbit one month to fix this problem, and if they don’t I am going to report them. It’s so frustrating!
06-02-2021 14:29
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06-02-2021 14:29
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I have this problem too. I called and the rep had no idea it’s a known issue. Made me go thru the uninstall/ reinstall satraps which is just wasting everyone’s time. If it’s just broke and web interface is only option why can’t they tell us that?
hey Fitbit support, please create a knowledge base article and train your support people!
06-06-2021 05:01
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SunsetRunner
06-06-2021 05:01
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I've been told that too and have been waiting 10 days so far. It's so annoying.
06-08-2021 19:40
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06-08-2021 19:40
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Mine too

06-10-2021 04:57
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06-10-2021 04:57
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I have a Blaze. Within the fitbit app, when I click "clock face" I get a blank screen. I have rebooted the watch. Removed the watch, added it back. Rebooted the phone. The watch is working fine, I just can't change the clock face.
06-10-2021 05:28
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06-10-2021 05:28
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you need to go to fitbit app and clock display to change.
06-10-2021 07:38
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06-10-2021 07:38
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Within the app, when I click clock face, there's a header "<Blaze Clock Face" blank white screen and a footer," today, discover, community, premium"
06-10-2021 22:01
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06-10-2021 22:01
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I’m having the exact same issue. Can’t find any advice on how to fix it. Someone gave me a “newer” Blaze because mine died. I don’t see why it wouldn’t have the same face options.
06-11-2021 06:35
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06-11-2021 06:35
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Just been in touch with support. There is an issue with IPhones and the app which is causing the problem. Apparently they are working on it!
06-11-2021 07:01
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06-11-2021 07:01
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They said they were working on it about 6 weeks ago. There have been about 3 software update still with the same bug in them 😞
06-11-2021 12:20
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06-11-2021 12:20
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If all you want is i different clock face for now. You can change it in the web dashboard.
06-11-2021 14:52
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06-11-2021 14:52
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Thank you!!! That has worked. Three phone calls to the support desk totally owner 1 he and non of them mentioned this fix!
cheers

06-12-2021 18:45
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06-12-2021 18:45
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I’ve had the same problem but after reading folks were having less trouble with Android devices I decided to try my iPad 4. The iOS is 10. Deleted and unpaired from my iOS 14 device. I installed the ‘latest compatible version’ for this device. Issue solved. I’ll reinstall it on my iPhone but at least the ugly face is gone. If you have an older iPad, iPhone or iPod I’d suggest trying the older app. This new one appears broken.
06-12-2021 21:35
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06-12-2021 21:35
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What do you mean by the “web dashboard”?

06-13-2021 00:43
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06-13-2021 00:43
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Just go the Fitbit web page and log in. You then have access to all the same features you have on the app. The app is not working very well re changing the clock face for some users so this solved my problem.

06-13-2021 05:28
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06-13-2021 05:28
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06-13-2021 08:26
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06-13-2021 08:26
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Sent from my iPad

