05-01-2017
08:42
- last edited on
05-02-2017
17:40
by
KateFitbit
05-01-2017
08:42
- last edited on
05-02-2017
17:40
by
KateFitbit
When I log into my daughters account from my app it looks different then mine when I log in. It is on the same app so it is not different. And my day exercise is not syncing at all. Anyone have this issue?
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
05-02-2017 17:32
05-02-2017 17:32
@ahamerin1724 Thanks for the screenshots.
While some users may not see Community right away, we are working to roll out this feature across customers in the U.S. Please keep an eye out for the new Community tab in your Fitbit app – you should see it soon!
Actively managing your weight? Find accountability buddies on the Manage Weight board
05-02-2017 10:09
05-02-2017 10:09
Hello @ahamerin1724, I hope you're having a great day, it's nice to see you around!
It seems very odd that your Dashboard is different than your daughter's if you're using the same Fitbit app on your phone. Would it be possible for you to reply to me with a screenshot of each Dashboard so I can check this further?
Now, in regards of your exercise not tracking? Does the app sync other information except for your exercises or is not syncing other information as well? If so, I would like to suggest your to restart your tracker, restart your phone and sync your tracker again.
If your exercises are not showing in the app, but the app syncs other information, please go to the Activities section of your online Dashboard to check that your exercises have been recorded here. If they are, it's possible the app is not updating the information correctly. To refresh the information, please try the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
05-02-2017 10:16
05-02-2017 10:16
05-02-2017 11:02
05-02-2017 11:02
Hi, @ahamerin1724
Unfortunately, I'm not able to see your screenshots. If you would like to share your dashboard, click the home and power button at the same time on your phone while in the app. Return to the Community, then post your screenshot by clicking "Photos" in the toolbar and import the image.
For more information, check out our FAQ page
We hope to hear from you soon!
Actively managing your weight? Find accountability buddies on the Manage Weight board
05-02-2017 11:30
05-02-2017 11:30
05-02-2017 12:42
05-02-2017 12:42
Daughter
Mine
05-02-2017 17:32
05-02-2017 17:32
@ahamerin1724 Thanks for the screenshots.
While some users may not see Community right away, we are working to roll out this feature across customers in the U.S. Please keep an eye out for the new Community tab in your Fitbit app – you should see it soon!
Actively managing your weight? Find accountability buddies on the Manage Weight board
05-16-2017 09:00 - edited 05-16-2017 09:31
05-16-2017 09:00 - edited 05-16-2017 09:31
Hi @KateFitbit ,
Is the community tab being rolled out by customers, not necessarily app and phone version? I'm also missing the tab and I have a newer IPhone than my friend, and the newest version of the IOS app.
Thanks!
05-19-2017 10:28
05-19-2017 10:28
@Pattyreyes85 Welcome to the Community. Thanks for taking the time to ask a question.We hope to have it the Community tab available to all US customer soon. Please continue to update your app as new versions become available. Thanks for your patience and interest in our new feature!
Actively managing your weight? Find accountability buddies on the Manage Weight board
06-16-2017 12:31
06-16-2017 12:31
I was also struggling with this issue and figured out a workaround. Make sure you location is set to the US, physically enter in a city/state, and make sure your privacy settings for your location are set to public (it'll ask you when asking for your location). That doesn't alter the privacy settings on your personal stats such as, weight, height, etc... you can still keep that private if you'd like. Good luck!
07-13-2017 07:49
07-13-2017 07:49
Did you get yours. It still hasn't popped up on my dashboard and it's now July 2017
07-13-2017 07:50
07-13-2017 07:50
its July 2017. How much longer? I still don't see it on my app
07-13-2017 13:59
07-13-2017 13:59
I still haven't gotten my community tab either and I've done all the recent updates they released...and I live in the US 🙂 Guess you're in the same boat as I am.
07-21-2017 04:57
07-21-2017 04:57
I had the community tab and all of a sudden it was gone from my Android and Windows 10 apps.
08-04-2017 22:18
08-04-2017 22:18
Still no community tab on mine. And I've restarted my phone as well as deleted and reinstalled the app.
08-06-2017 04:24
08-06-2017 04:24
08-09-2017 22:43
08-09-2017 22:43
My mom's Fitbit app has the community tab. That's how I figured out mine looked different. Her account has been established since probably 2013. Definitely prior to 2017.
Fitbit moderators...any feedback you can give us on this?
09-16-2017 08:40
09-16-2017 08:40
I am using an iPhone 6. I was able to see the community tab before but I can't anymore. It's replaced by the friend tab. I really enjoyed the community tab and will like to access it again