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Compatible Phones

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‎09-07-2021 04:10 - edited ‎09-09-2021 04:10

‎09-07-2021 04:10 - edited ‎09-09-2021 04:10

planning to upgrade my iPhone 6s Pro Plus and have had ZERO problems with Sense.

I’ve seen where individuals upgrade to a newer model phone and start experiencing issues.  Any people having issues with phone upgrade that did not experience issues in the past?

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎09-07-2021 07:38

‎09-07-2021 07:38

Hi there @Clove6060. 

 

Thanks for the details shared on your post. 

 

Please note that Fitbit should able to sync if you are using a compatible operating system as listed on this article. There are some factors that may affect the syncing process, for example if the Fitbit app isn't updated or if there are multiple Bluetooth connections nearby, but if you continue using the new phone and your Sense in the same way as the iPhone 6s Pro Plus, it should be able to work properly.

 

Hope the information helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!

View best answer in original post

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2 REPLIES 2

‎09-07-2021 07:38

‎09-07-2021 07:38

Hi there @Clove6060. 

 

Thanks for the details shared on your post. 

 

Please note that Fitbit should able to sync if you are using a compatible operating system as listed on this article. There are some factors that may affect the syncing process, for example if the Fitbit app isn't updated or if there are multiple Bluetooth connections nearby, but if you continue using the new phone and your Sense in the same way as the iPhone 6s Pro Plus, it should be able to work properly.

 

Hope the information helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer

‎09-07-2021 07:55 - edited ‎09-07-2021 07:57

In response to CindyMFitbit

‎09-07-2021 07:55 - edited ‎09-07-2021 07:57

Thanks Cindy!  I saw that piece, when doing a little research.  

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer