Nutritional info doesn’t import correctly from Platejoy to Fitbit

[Jaco86]

Hi there, I’ve been logging food from Platejoy app and the nutritional info doesn’t import correctly. The calories are correct but not the proteins carbs etc. When trying to view a specific meal nutritional info, i just get a times out message. The nutritional bar displays mostly carbs when in fact the proteins don’t pull through correctly

Moderator Edit: Clarified subject

[CindyMFitbit]

Welcome! It's great to see you around @Jaco86. 

Thanks for the details shared on your post. I recommend trying the following: 

• Make sure the Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Restart your phone
• After this, please check if it works as expected. 

If you keep receiving the message or the information is still not correct, please attach a screenshot of it to your next reply. 

See you around.