Custom heart rate going back to zero

[Stian_od]

My custom max heart rate is going back to zero by itself, also custom min-max.

and then turns itself off.

tried restarting phone/Fitbit, logging out and deleting the app.

it is this way on another one too.

my max heart rate showing for a second and then go back to zero.. and then turns off.

Anyone know the problem?

[JaneStaple]

@Lafnesbitt      Your private phone numbers are showing, you may want to edit 🙂

@Chris1323    I set my custom zone on my laptop, and I check my app daily.  I've had to redo it on the desktop several times, though it's been good for at least a week.  Maybe a more permanent fix has occurred.  

[Mollypie]

Oh Lord! How do you turn that off or make it private?

[Lafnesbitt]

@JaneStaple I can’t figure out where to change that setting!
--
Moderator Edit: Personal info removed

[Mollypie]

I managed my custom HR zone on the Fitbit app on my desktop. Not on the mobile app. Login and go to your settings. You’ll scroll down and see heart rate settings. Change them to what you want. Log out. Then do a hard restart on phone and Fitbit and see if it stayed. I did this a couple of times so I don’t know why this last time it has worked. Good luck.

Molly P

[MrMarv]

@Lafnesbitt -

I suspect you are replying to posts on the board via email in response to emails received from the thread and that is your custom signature line in the email application you are using.

Just blank it out before tapping "send".

[Schnorkel]

Here's a work-around:

My problem is not fixed, The PC app adjustment trick doesn't work any more, but if you lie bout your age in your settings, you can get the iOS app to give you the right Maximum Heart Rate (MHR).

To calculate your Maximum Heart Rate, the Fitbit app uses the formula : 220 bpm minus your age.

This does not provide my correct MHR.

To get my MHR, I use a formula I got from Runner's World magazine: 205 minus .5X your age.

Starting with that number, work backwards from the Fitbit formula [220 - x = (My Real MHR)] where x represents the age at which Fitbit formula produces the correct MHR.

Go to your Personal settings in the app and change your birth year to one corresponding to x.

Now the Fitbit app will give you your correct MHR and the proper training zones.

That will hold you until that magical day in the future when the code writers at Fitbit fix what they broke earlier this year.

[StanwaySteve]

sick of this problem. sorted once but no longer via the webpage grrrrrr

[Schnorkel]

Just updated to the latest version of the app (3.26.1) . No change. It's still not working properly.

[HugoO]

I have the same problem on my fitbit charge 2. My fitbit is no longer fit for purpose. It just not acceptable and I will need to look for a replacement product not being fitbit. 

[SteveWhetton]

Just updated my app and yeah,... no change. I use mine just to tell the time now. Everything else just doesn’t seem to be accurate. Sucks butt!!

[Rourioste]

the same thing happens to me, i also did it through the web. However i find that after a while it erased and i have to come back and do it every few days 

[LizzyFitbit]

Hi everyone. It's good to see you here.

Thanks for your continued reports and for making sure to have the Fitbit app updated. Our team has received your feedback and they're aware of the impact this has caused you. They're working hard to get this solved and once I've more details, I'll update this thread.

I appreciate your patience and if you have more questions, feel free to reply back.

[Jonny1277]

How does it take so long to restore functionality from a previous version? The lack of urgency in pushing out a fix gives the impression Fitbit doesn’t care about making us happy.

[LizzyFitbit]

Hi everyone.

Thanks for taking the time to report this issue and keeping the Fitbit app updated in your phones. Let me share that our team is aware that the 3.26.1 version is still causing this issue with the Fitbit app reverting your custom heart rate back to zero and hope to have an update soon.

If you have more questions, don't hesitate to reply back.

[ThorA]

The only workable fix at this stage is to change your age to trick the system. Your new age should be (220 - custom max heart rate)

[Schnorkel]

I already posted that

[N9SS]

Well my custom max heart rate was perfectly saved from 2017 UNTIL I made the mistake of trying to update it in the app!  Then it just reset to zero BECAUSE there is no enter or save button on the iPhone keypad that pops up.  Could the fix be as simple as adding the ENTER key to the keypad?

[Schnorkel]

Still unable to set Maximum Heart Rate. I have just updated the app to the latest version (70.8.0). No improvement.

[Highnote]

Problem persists in 3.27.

[KateFitbit]

Hey everyone- at this stage, the issue should be resolved. If you still have the issue on 3.27 can you please supply a screenshot and details on what is happening that we can pass on to the team?