08-07-2020 07:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-07-2020 07:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
When clicking on my daily steps, miles, or calories to go to the 7-day graph, the daily goal line is inaccurate. Although I am getting the star on the bar graph when meeting the daily goal, the bar does not cross the line. For example, daily steps were 10,600 but the bar is still below the daily goal line labeled 10,000 steps. It is probably appearing around 10,750 steps. Similar issues with miles and calories. Active minutes graph seems OK.
Answered! Go to the Best Answer.

Accepted Solutions
08-11-2020 14:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



08-11-2020 14:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi @DocObie. I hope you're doing well.
Thanks for replying back with the requested information. I got in touch with our team and it seems this issue has been escalated. They're currently investigating and working to identify a resolution as quickly as possible. Be sure to keep the Fitbit app updated to ensure you receive the quickest resolution. Once I have more details from them, I'll post in this thread.
If you need anything else, let me know.
08-09-2020 11:27
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



08-09-2020 11:27
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi @DocObie. Welcome! It's great to have you on board.
Thanks for letting me know that your daily stats graph isn't showing your details correctly. This is odd as once you've met your goal the bar graph should cross the line. Since this isn't the case with your steps, distance and calories, let's try the following steps:
- Log out from the Fitbit app.
- Check if the Fitbit app is updated.
- Force quit the Fitbit app.
- Reboot your phone.
- Open the Fitbit app and log back in to your account.
If the same keeps happening, please take a screenshot of the graph and attach it in your reply so I can investigate on my end.
I'll look forward to your response.

08-09-2020 23:26 - edited 08-09-2020 23:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-09-2020 23:26 - edited 08-09-2020 23:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
This is happening to me aswell but on all my graphs. I’ve tried your solution but with no luck. See picture below.
08-09-2020 23:28
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-11-2020 03:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-11-2020 03:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi Lizzy. I tried this solution, and it did not work. Here is one photo:
Thanks.
08-11-2020 04:07
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-11-2020 10:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



08-11-2020 10:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi @LK6, welcome on board. @DocObie, I'm glad to see you here again.
Thanks to both of you for sharing more details about this situation, as well for the screenshots. Those are perfect! This shouldn't be happening and because the troubleshooting steps didn't work, please provide me with your phone's model and iOS/software version.
Keep me posted.

08-11-2020 12:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-11-2020 12:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
iPhone X , iOS 13.5.1
08-11-2020 14:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



08-11-2020 14:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi @DocObie. I hope you're doing well.
Thanks for replying back with the requested information. I got in touch with our team and it seems this issue has been escalated. They're currently investigating and working to identify a resolution as quickly as possible. Be sure to keep the Fitbit app updated to ensure you receive the quickest resolution. Once I have more details from them, I'll post in this thread.
If you need anything else, let me know.
08-11-2020 15:20
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-11-2020 15:20
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
iPhone SE, iOS 13.5.1
08-13-2020 13:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



08-13-2020 13:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi @LK6. I hope you're doing well.
Thanks for sharing your phone's information. I've shared your details to our team so they can investigate and bring a solution as soon as possible. As mentioned before, please be sure to keep the Fitbit app updated to ensure that you'll receive the quickest resolution. I'll update this thread once I have more details.
See you around.
